e-Commerce Retention Redefined

Transform Retention. Drive Growth.

We are the only e-commerce engagement and retention solution  designed to optimize customer movement. We keep more of your buyers engaged post-purchase and convert or “move” them into more loyal customers and advocates. 

AWARD WINNING TECHNOLOGY
Stevie Award Gold WinnerRetail Breakthrough Award 2024MarTech Award Innovation in Business

 Understanding Customer Movement Fuels Retention & Growth

On average 7 out of 10 new customers do not buy a second time.
At Cohora, we revolutionize e-commerce retention by empowering brands to re-engage dormant customers, transforming them into active, loyal advocates. Our platform moves customers seamlessly through every stage of brand engagement, fostering deeper connections and lasting loyalty.
Streamlined Integration
User Content
Integration

Delivers relationship-based content to keep more of your customers engaged post-purchase.

Powerful Personalization
Engagement Attribution

Tracks engagements to attributable revenue to help you understand the value of customer behaviors.

Empower Re-engagement
Value-Based Loyalty

AI-driven loyalty intelligently weighs and rewards behaviors based on their value.

Engaged Audience Panelists
Customized Referral Incentives

Gives customers tools and incentives to tap into their network and drive organic traffic & growth.

Comprehensive Customer Profiles
Enhanced Personalization

Seamlessly collects and integrates zero-party data for hyper-personalized experiences.

line mobile version of engagement measurement dashboard

Engage smarter, grow faster

At Cohora, we believe in the power of customer-driven experiences. Our platform empowers you to collect zero-party data through user-generated content, ensuring that every engagement is meaningful and personalized. With seamless data collection, you can easily capture valuable insights that drive customer loyalty and growth.

Happy user engaging with the application on his smartphone
keep customers engaged between transactions

Activate

Are you measuring active customers solely by the number of transactions in the last 12 months? If so, you're not alone—but there’s a better way.

Our solution dives deeper, harnessing critical insights into customer behavior, preferences, and intentions to deliver powerful segmentation and cohort analysis. This dynamic approach goes beyond static metrics, empowering brands to focus on evolving engagement patterns that truly drive long-term customer loyalty and growth.

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Incentivize The Right Behavior

Retain

Cohora analyzes customer movement to identify friction points in the journey and deliver personalized retention strategies. From tailored loyalty programs and meaningful rewards to timely educational content, brands can reduce churn, foster deeper connections, and drive higher lifetime value through data-driven insights.

This personalized approach turns moments of friction into opportunities for growth, building trust and driving sustainable customer relationships.

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Happy user engaging with the application on his smartphone
Happy user engaging with the application on his smartphone
turn customers into advocates

Grow

Customers who move from passive buyers to active brand advocates amplify growth through word-of-mouth, reviews, and micro-influencer activities. Understanding and nurturing this movement creates a cycle of acquisition and retention fueled by trust.

We helps brands harness this shift by identifying advocacy potential and fostering deeper engagement turning loyal customers into powerful ambassadars who drive organic growth.

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Drive real results

Measure

Cohora empowers e-commerce brands to connect content and engagement directly to business outcomes. With real-time reporting through an intuitive self-serve UI, gain insights into customer reactivation, retention, AOV, CLV, and more.

Identify your most engaged and valuable customers while analyzing their engagement flow to refine strategies. Easily share actionable reports across teams to ensure alignment and drive growth fueled by measurable results.

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integrations

Plug-n-play integrations with your business tools

We will plug into any eCommerce, CDP or CRM platform that you currently have – breathe life into your partners and customer relationships and drive traffic to eCommerce channels. Enable community members to instantly add a product to their cart on your eCommerce store, expediting the purchasing process and optimizing sales opportunity.
Blog

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December 19, 2024
The First Purchase Playbook: Turning Initial Insights into Long-Term Customer Relationships
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December 12, 2024
Why Integrating Zero-Party and First-Party Data Are Essential for 2025
Learn how combining zero-party and first-party data helps e-commerce brands deliver personalized customer experiences and build trust in 2025.
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The image shows a close-up of hands typing on a laptop keyboard. Overlaid on the image are hexagonal icons connected by lines, representing digital concepts such as data sharing, cloud storage, user-generated content (UGC), communication, and analytics. The letters "UGC" are prominently displayed in the foreground, highlighting the focus on user-generated content. The overall theme conveys a technological and digital interaction context.
December 6, 2024
5 Search Exclusive Trends that Reveal How Brands Are Transforming Customer Engagement Through UGC
New research shows businesses are dramatically shifting their marketing strategies toward user-generated content, with unprecedented investment in platforms, tools, and engagement strategies. Discover how Cohora's comprehensive platform can help you capitalize on these trends and build deeper customer relationships that drive long-term revenue growth.
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Are you ready to unlock your superpower?

Schedule a call to learn how to activate dormancy, collect zero-party data, and nurture advocacy.
Our team of experts can help jump start your post-conversion engagement optimization.
Talk to an Expert