Redefining Ecommerce Retention

Transform Retention. Drive Growth.

We are the only e-commerce engagement and retention solution designed to optimize customer movement. We keep more of your buyers engaged post-purchase and convert or “move” them into more loyal customers and advocates. 

AWARD WINNING TECHNOLOGY
Stevie Award Gold WinnerRetail Breakthrough Award 2024MarTech Award Innovation in Business

 Understanding Customer Movement Fuels Retention & Growth

7 out of 10 new customers don't buy a second time.
At Cohora, we are redefining e-commerce retention by providing brands with in-depth knowledge of their customers and all the tools you need to turn first-time customers into lifelong advocates. Uncover hidden customer behaviors and missed revenue opportunities to get ahead of your competitors. 
Streamlined Integration
User Content
Integration

Deliver relationship-based content to keep more of your customers engaged post-purchase.

Powerful Personalization
Engagement Attribution

Track engagement to attributable revenue. See the value of customer behavior.

Empower Re-engagement
Value-Based
Loyalty

AI-driven loyalty to intelligently weigh and reward behaviors based on their value.

Engaged Audience Panelists
Customized Referral Incentives

Give customers the tools and incentives to drive advocacy & growth.

Comprehensive Customer Profiles
Enhanced Personalization

Seamlessly collect and integrate zero-party data for hyper-personalized experiences.

line mobile version of engagement measurement dashboard

Engage smarter, grow faster

At Cohora, we believe in the power of customer-driven experiences. Our platform empowers you to collect zero-party data through user-generated content, ensuring that every engagement is meaningful and personalized. With seamless data collection, you can easily capture valuable insights that drive customer loyalty and growth.

Happy user engaging with the application on his smartphone
keep customers engaged between transactions

Activate

Are you measuring active customers solely by the number of transactions in the last 12 months? If so, you're not alone—but there’s a better way.

Our solution dives deeper, harnessing critical insights into customer behavior, preferences, and intentions to deliver powerful segmentation and cohort analysis. This dynamic approach goes beyond static metrics, empowering brands to focus on evolving engagement patterns that truly drive long-term customer loyalty and growth.

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Incentivize The Right Behavior

Retain

Cohora analyzes customer movement to identify friction points in the journey and deliver personalized retention strategies. From tailored loyalty programs and meaningful rewards to timely educational content, brands can reduce churn, foster deeper connections, and drive higher lifetime value through data-driven insights.

This personalized approach turns moments of friction into opportunities for growth, building trust and driving sustainable customer relationships.

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Happy user engaging with the application on his smartphone
Happy user engaging with the application on his smartphone
turn customers into advocates

Grow

Customers who move from passive buyers to active brand advocates amplify growth through word-of-mouth, reviews, and micro-influencer activities. Understanding and nurturing this movement creates a cycle of acquisition and retention fueled by trust.

We helps brands harness this shift by identifying advocacy potential and fostering deeper engagement turning loyal customers into powerful ambassadars who drive organic growth.

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Drive real results

Measure

Cohora empowers e-commerce brands to connect content and engagement directly to business outcomes. With real-time reporting through an intuitive self-serve UI, gain insights into customer reactivation, retention, AOV, CLV, and more.

Identify your most engaged and valuable customers while analyzing their engagement flow to refine strategies. Easily share actionable reports across teams to ensure alignment and drive growth fueled by measurable results.

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integrations

Plug-n-play integrations with your business tools

We will plug into any eCommerce, CDP or CRM platform that you currently have – breathe life into your partners and customer relationships and drive traffic to eCommerce channels. Enable community members to instantly add a product to their cart on your eCommerce store, expediting the purchasing process and optimizing sales opportunity.
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The Economics of Prioritizing New Customers Over Retaining Existing Ones: Rethinking the "Customer Movement"
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The Pareto Principle: Why Your Brand Is Ignoring It and How Cohora Helps Your Team Stay Focused on Retention to Drive Growth
Many DTC brands unknowingly leave millions on the table by obsessing over new customer acquisition while their most valuable customers—those who drive 80% of revenue—get little attention. The secret to sustainable growth isn’t just acquiring customers; it’s moving them through a journey of repeat purchases and advocacy. Let’s dive into why prioritizing retention can be a game-changer for your brand.
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The Digital Ripple Effect and Why It Should Matter to DTC Brands
The digital ripple effect highlights how essential it is for DTC brands to not just win a sale but to keep customers engaged and loyal.
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Redefine Retention?

Transform retention from a passive goal into an active force for growth.
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